1. What is AuraBandan?
AuraBandana is an online memorial gallery dedicated to honoring the cherished bond between pets and their families. We specialize in custom-crafted pet urns and finely detailed memorial jewelry, while also offering a range of sympathy tokens and keepsakes designed to bring comfort and preserve precious memories.
2. Who is AuraBandana for?
AuraBandana is for everyone who seeks to honor a beloved pet with a heartfelt, lasting tribute.
3. Are These Memorials for Pets or People?
Each piece we create is designed to respectfully hold ashes of any kind—whether from a cherished pet or a loved human family member.
4. Are Spirit Pieces Handmade?
Yes, each piece we create (with the exception of our metal keepsakes) is meticulously crafted by hand, making every item truly one-of-a-kind. Our artisans blend traditional techniques with contemporary styles, treating each memorial as a unique work of art. Due to the handmade nature and the characteristics of natural materials, actual colors and textures may exhibit subtle variations from the website images. All memorials are lovingly handmade by master artisans in China, reflecting a deep dedication to detail and craftsmanship.
5. How Do I Order a memorial item?
To order a personalized memorial item, please feel free to select a product with special significance on our website. After placing your order, simply send us the key information (including the deceased's name, memorial date, custom engraving content, etc.). Our artisans will immediately craft a one-of-a-kind memorial item exclusively for you with care and devotion, and your order will typically be completed within 2 to 4 weeks. For more detailed information, please visit our dedicated guide page. Â You can read more on this page.
6. I Need Them by a Specific Date - Help!
Let us know about your deadline in the order notes. Keep in mind there is about 7 business days of shipping; we can't go any faster than that. Even with rush orders we won't guarantee anything less than 3 weeks out.
7. How Safe are These to Ship?
Our paperweights and jewelry are surprisingly robust and very rarely have breakage in shipping. We have under 1 in a 1000 with breakage issues. If it does happen, you just need to send us photographic evidence of the breakage and we'll either redo or refund the purchase assuming you are still in the warranty.
8. The cremains are in one place but we want the memorials shipped to a second location - is that possible?
Absolutely, just mention all this in the order notes when you check out (including the addresses) and we'll take care of it. You also should put the final destination address as the shipping address.
9. What is the turn-around time?
Our targeted turn-around time is approximately 2-4 weeks.
10. Do you do international orders?
Yes,we do. Please contact us from info@aurabandana.com
11. If the worse happens and the memorial breaks once we get it what happens?
For glass pieces we offer a 30 day money-back warranty and/or replacement of the piece with photographic evidence of breakage along with 50% coverage of the shipment. For resin our warranty varies between 7 and 30 days.
12. I don't like how mine looks due to bubbles or color patterns, can I get my money back?
Unfortunately we don't offer refunds for artistic elements you may not like. These are handmade and there's always a degree of variability in how these come out. This includes differing patterns of how the color swirls, the presence (or absence) of bubbles or the exact size. We offer a discounted redo pricing if you would like to try again.
13. What are your terms of service and privacy policy?
You can read our Terms of Service here and Privacy Policy here.
If you have any questions, please email me personally at info@aurabandana.com
These are some of our more popular AuraBandana. All include a small amount of cherished memorial pieces of your loved ones.
test
test
test